Wholesale Terms and Conditions

Last updated: 10 August 2026

These terms apply to orders placed through the wholesale section of Wigy.co.uk. Wholesale products are intended for business customers buying goods for resale or business use.

1. Minimum order quantity

The minimum order quantity is 50 units of each wholesale product unless a different quantity is shown on the product page. Variants of the same product may be combined where the website allows this. Quantities from different products cannot be combined to meet the minimum.

2. Prices and payment

Wholesale prices are shown per unit in pounds sterling. Delivery charges and any applicable taxes will be shown at checkout where relevant. Full payment is required when the order is placed. If there is an obvious pricing or technical error, we will contact you before processing the order.

3. Product availability

Products, colours, lengths and other options are subject to availability. If an option is unavailable, we will contact you before making a change or substitution. Hair products may have small differences in colour, texture or finish between batches.

4. Processing and delivery

Wholesale delivery is normally estimated within 15 business days after payment and order confirmation, unless another timeframe is shown on the product page. This is an estimate and not a guaranteed delivery date. We will contact you if we become aware of a significant delay.

Please provide a complete and accurate delivery address when ordering.

5. Checking your order

Please check the goods soon after delivery. If anything is damaged, missing, faulty or incorrect, contact support@wigy.co.uk as soon as reasonably possible. Include your order number and clear photographs where helpful. We will review the issue and confirm the appropriate next step.

6. Cancellations and returns

Wholesale returns are handled separately from the retail return policy. Contact us before sending anything back. A cancellation or change may not be possible once processing, purchasing, production or packing has started.

Approved returns should be unused, unaltered and in their original packaging, unless the item is being returned because of a fault.

7. Hair product condition

For hygiene and quality reasons, wigs and extensions that have been worn, installed, washed, cut, coloured, styled or otherwise altered may not be accepted for return unless there is a confirmed fault.

8. Contact

For questions about a wholesale order, contact support@wigy.co.uk.

Nothing in these terms affects any rights or responsibilities that cannot legally be limited.