Privacy Policy

Last Updated:  ( add published date accordingly) 

Welcome to Wigy.co.uk (“Wigy”, “we”, “our”, “us”).

We are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit Wigy.co.uk, make a purchase, interact with our services, or contact our customer support team. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information to provide you with the best possible shopping experience. This includes:

Personal Information

Collected when you place an order, create an account, or contact us:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers; we do not store complete payment card information)

Automatically Collected Information

When you browse the website, we automatically collect:

  • IP address
  • Browser type & version
  • Device type
  • Pages viewed
  • Time spent on the site
  • Referring to the website or search terms
  • Cookies (see Section 6)

Order & Transaction Information

To process purchases and returns:

  • Products purchased
  • Order numbers
  • Delivery status
  • Return/refund details

Customer Support & Communication

When you contact us via email, contact forms, or live chat:

  • Messages you send
  • Attachments or photos (if provided)
  • Support history

Marketing & Newsletter Information

If you opt in:

  • Email address
  • Preferences
  • Engagement metrics (e.g., email opens, clicks)

How do We Use Your Information?

We use your data to provide a seamless and personalised shopping experience.

To Process Orders

  • Manage payments, shipping, and delivery
  • Send order confirmations and tracking updates.
  • Process returns and refunds

To Improve Our Website

  • Analyse browsing behaviour
  • Enhance user experience
  • Fix technical issues

For Customer Support

  • Respond to enquiries
  • Provide product guidance
  • Resolve account or order issues.

Marketing & Promotions

With your consent, we may use your information to:

  • Send emails about new products, offers, or giveaways
  • Personalise promotional content
  • Deliver targeted ads on social platforms.

You can unsubscribe from marketing at any time.

Legal & Security Purposes

  • Prevent fraudulent transactions
  • Comply with UK laws and regulations.
  • Protect the rights and safety of customers and Wigy.co.u

How do We Share Your Information?

We do not sell your personal information.  However, we may share your data with trusted third parties who help us operate our business:

Service Providers

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments)
  • Shipping carriers (Royal Mail, DHL, DPD)
  • Email marketing platforms
  • Data analytics and advertising tools

Legal Compliance

We may disclose information if required by:

  • Law enforcement
  • Government authorities
  • Court orders

Business Transfers

If Wigy.co.uk undergoes a merger, acquisition, or reorganisation, customer data may be transferred as part of the business assets.

Data Storage & Security

We take data protection seriously.

  • Data is encrypted during transmission and is secure at rest.
  • Access is limited to authorised personnel only.
  • We regularly review our security measures to prevent unauthorised access, loss, misuse, or alteration.

Despite our efforts, no online platform can guarantee 100% security, but we take all reasonably necessary precautions.

Your Rights (UK & GDPR Compliance)

As a UK/EU customer, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate information
  • Delete your personal data (“right to be forgotten”)
  • Restrict processing of your data.
  • Object to marketing communications
  • Withdraw consent at any time.
  • Request data portability

To exercise any rights, contact us at:
 📩 hello@wigy.co.uk

We will respond within 30 days.

Cookies & Tracking Technologies

Cookies help improve your browsing experience.

We use cookies to:

  • Remember items in your cart
  • Store preferences
  • Analyse website traffic
  • Enable personalised recommendations
  • Support security and fraud detection

You can manage or disable cookies in your browser settings, though this may impact website functionality.

Third-Party Links

Our website may include links to external sites (blogs, reviews, social media). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing any personal information.

Children’s Privacy

Wigy.co.uk does not knowingly collect or store information from individuals under the age of 16.  If we learn that we have inadvertently collected such data, we will delete it promptly.

How Long Do We Store Your Data?

We retain your information only as long as necessary for:

  • Fulfilling orders
  • Providing customer support
  • Meeting legal obligations
  • Business analytics

Order records may be kept for up to 7 years for tax and accounting compliance.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

  • Changes in legal requirements
  • Updates to our services
  • Improvements in data protection

The revised policy will always be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

📍 123 Main Street, London, UK SW1A 1AA
 📞 +44 20 1234 5678
 📩 hello@wigy.co.uk

We’re here to help with any privacy concerns.