Refund and Return Policy

Last updated: 11 August 2026

This policy applies to retail orders. Wholesale orders are covered by the Wholesale Terms and Conditions.

Requesting a return

You may request a retail return within 30 days after receiving the item. Contact support@wigy.co.uk with your order number before sending anything back.

Returned items should be unused, unworn, unwashed, uninstalled, uncut, uncoloured and unaltered, with tags and original packaging where possible. Hair products that have been worn, installed or altered may not be suitable for resale and this may affect the return, unless the item is faulty.

Return instructions

If the return is accepted, we will send the return instructions and confirm the return postage method. Items sent without approval may be delayed or returned to the sender.

Approved returns should be sent to: Wigy Returns, 304A Twyford Avenue, Portsmouth, PO2 8NT, United Kingdom.

Faulty, damaged or incorrect items

Contact us as soon as possible if an item arrives faulty, damaged or incorrect. Include the order number and clear photographs where helpful. We will review the issue and confirm the available solution.

Refunds

Once the returned item is received and checked, we will email you with the outcome. Approved refunds are made to the original payment method. We aim to issue the refund within 14 days after receiving the return or acceptable proof that it was sent back. Your bank or payment provider may take additional time to show the payment.

Where required, the refund will include the basic delivery cost originally paid. Extra delivery upgrades are not normally refundable.

Cancellations

Contact us promptly if you want to cancel an order. If it has already been dispatched, it will need to follow the return process.

Contact

Email: support@wigy.co.uk

Address: Wigy, 304A Twyford Avenue, Portsmouth, PO2 8NT, United Kingdom

This policy does not affect your statutory rights, including rights relating to faulty or misdescribed goods.