Refund & Return Policy
Last Updated: [Insert Date]
At Wigy.co.uk, your satisfaction is our top priority. We want you to shop with complete confidence, knowing that we stand behind the quality of every wig, extension, and hair product we sell. If, for any reason, you’re not fully satisfied with your purchase, our hassle-free return policy is here to help.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
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The product must be unused, unwashed, unworn, and in its original condition.
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All packaging must be intact, including:
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Original box
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Hairnet
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Tags and labels
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Wig seal (if applicable)
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Products must be free from:
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Perfume or smoke smells.
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Makeup, powder, or residue
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Hair styling products or alterations
Due to hygiene and safety standards, any product that is worn or tampered with cannot be accepted for return.
Return Window
You may request a return within:
30 Days from the Date of Delivery
If 30 days have passed since your item was delivered, unfortunately, we cannot offer a refund or exchange unless the item is faulty.
Non-Returnable Items
Certain items cannot be returned:
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Final Sale or Clearance items
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Opened or worn wigs
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Human hair products that have been dyed, cut, styled, or altered
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Hair extensions that have been installed or removed from their ties
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Gift cards
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Custom-made or customised items
If an item is not eligible for return, this will be clearly noted on the product page.
How to Start a Return?
To begin your return process:
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Email us at hello@wigy.co.uk with:
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Your full name
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Order number
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Product name
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Reason for return
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Clear photos (if the item is faulty)
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Our team will review your request and provide:
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Return approval
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Instructions
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Return address
Do not ship products back without approval, as this may result in delays.
Shipping Your Return
You will be responsible for return shipping costs unless the product received was faulty or incorrect.
Return Shipping Guidelines:
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Use a tracked and insured courier service.
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Keep proof of postage until your refund is processed.
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We cannot refund items lost or damaged during return transit.
Refunds
Once your return is received and inspected, we will notify you by email. If approved:
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A refund will be issued to your original payment method.
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Processing usually takes 3–7 business days, depending on your bank.
Deductions:
We may deduct a small restocking fee if:
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The packaging is damaged
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Accessories or parts are missing.
If your return is not approved due to hygiene concerns or wear, the item may be shipped back to you.
Exchanges
We’re happy to exchange your wig or extensions for another:
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Colour
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Length
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Style
Subject to availability.
If the new item is priced differently:
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You will be charged or refunded the difference.
To request an exchange, please email hello@wigy.co.uk.
Faulty, Damaged, or Incorrect Items
We take product quality seriously. If you receive an item that is:
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Damaged
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Defective
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Incorrect
Please notify us within 7 days of delivery.
We will provide:
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A free replacement
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Or a full refund
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Or store credit
Depending on your preference. Evidence such as photos/videos may be required.
Cancellations
You may cancel your order before it is dispatched. Once the order has shipped, it must be returned under our standard policy.
Late or Missing Refunds
If your refund seems delayed:
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Check your bank account
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Contact your card provider.
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Allow several business days for processing
If you still have not received your refund, contact us at hello@wigy.co.uk for assistance.
Return Address
(Insert your fulfilment/warehouse return address here)
Example:
Wigy Returns Department
123 Main Street
London, UK SW1A 1AA
Contact Us
If you have any questions, we’re here to help.
📩 Email: hello@wigy.co.uk
📞 Phone: +44 20 1234 5678
📍 Address: 123 Main Street, London, UK SW1A 1AA
Our friendly support team is available Monday–Friday to assist with your returns and refunds.