Shipping and Delivery Policy

Last updated: 11 August 2026

Retail delivery

Retail orders are normally expected within 10 to 15 business days after payment and order confirmation. This is an estimate, not a guaranteed delivery date. A different estimate may be shown on a product page or at checkout.

Wholesale delivery

Wholesale orders are normally expected within 15 business days. Timing can vary with the product, quantity and availability. Please also read the Wholesale Terms and Conditions.

Delivery areas and charges

Available delivery locations and any delivery charge are shown at checkout. International customers may need to pay local import duties or taxes charged by their country.

Tracking and delays

Tracking details will be sent when available. Courier delays, customs checks, severe weather and other events outside our control can affect delivery. If we become aware of a significant delay, we will contact you.

Delivery address

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs changing. A change may not be possible after dispatch.

Missing or damaged parcels

If a parcel is missing, damaged or marked as delivered but cannot be found, contact us with your order number so we can review it with the courier.

Contact

Email: support@wigy.co.uk

Address: Wigy, 304A Twyford Avenue, Portsmouth, PO2 8NT, United Kingdom