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Thank you for choosing Wigy.co.uk for your wigs and hair extensions. We aim to provide fast, reliable, and secure delivery to ensure you receive your order in perfect condition. This Shipping & Delivery Policy explains our shipping methods, delivery times, costs, tracking process, and more.

Order Processing Time

We work hard to prepare and ship your order as quickly as possible.

Processing Times

• Standard products: 1–2 business days

• Peak periods (holidays, sales): 2–4 business days

• Orders placed after 3:00 PM are processed the following business day.

• Orders placed on weekends or public holidays are processed on the next working day.
  
  

If there is a delay with your order, our team will notify you promptly.

Shipping Options & Delivery Times

We ship using trusted UK and international carriers to ensure safe and timely delivery.

United Kingdom Shipping

Delivery times may vary depending on your location and courier delays.

 International Shipping

We ship to most countries worldwide, including Europe, North America, Australia, the Middle East, and more.

International delivery times vary based on customs, local postal services, and location.

Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email, and

• A tracking number with a link to track your parcel in real-time.

• Tracking updates may take 24–48 hours to appear, depending on the courier.

If you did not receive tracking information, please check your spam folder or contact us at hello@wigy.co.uk.

Delivery Attempts & Missed Deliveries

If you are not available during delivery:

• The courier may leave a calling card.

• Your parcel may be left with a neighbour, at a safe place, or taken to a local collection point.

• You can rearrange delivery or collect it from the depot.
  
  

Unclaimed packages returned to Wigy.co.uk may incur a redelivery fee.

Customs, Duties & Taxes (International Orders)

International customers are responsible for:

• Customs fees

• Import duties

• VAT or local taxes
  
  

These charges vary by country and are not included in our product prices or shipping costs. Wigy.co.uk is not responsible for delays caused by customs clearance.

Shipping Restrictions

For hygiene and safety reasons:

• We do not ship to P.O. Boxes in some countries.

• Some regions may have restrictions on shipping hair products.

• If we cannot ship to your address, we will contact you immediately and issue a refund if needed.
  
  

Damaged or Missing Packages

We take every precaution to ensure safe delivery. If your package arrives damaged or appears tampered with:

1. Please take clear photos of the packaging and product

2. Contact us within 48 hours at hello@wigy.co.uk

3. Our team will assist with a replacement or claim process.
   
   

For missing parcels:

• We must allow the courier to complete an investigation before issuing replacements or refunds (typically 5–10 business days).
  
  

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If the address provided is incorrect:

• Contact us immediately at hello@wigy.co.uk

• If the order has not been dispatched, we can update the address

• If the order has been shipped, Wigy.co.uk is not responsible for lost packages.
  
  

Re-shipping fees may apply.

Split Shipments

To deliver your items faster, your order may be shipped in multiple parcels at no extra cost.
If this happens, you will receive separate tracking numbers.

Shipping Delays

While we strive for on-time delivery, delays may occasionally occur due to:

• Weather conditions

• High seasonal demand

• Courier disruptions

• Customs inspections

• Public holidays
  
  

We appreciate your patience and will support you throughout the process.

Contact Us

For any questions regarding shipping or delivery, please reach out to our team:

📍 Address: 123 Main Street, London, UK SW1A 1AA
📞 Phone: +44 20 1234 5678
📩 Email: hello@wigy.co.uk

We’re here to ensure your Wigy shopping experience is smooth, secure, and enjoyable.